We hope you love your order! However, if you need to return an item, we're here to help.

Unopened items purchased directly from byellie.co.uk can be returned within 14 days of receiving your order. Please note that some items may have specific return conditions.

Return postage is the responsibility of the customer. To ensure your return arrives safely, we recommend using a tracked service with signature confirmation, as refunds can only be issued for items we receive. If your return meets our policy, you’ll receive a full refund, excluding the original shipping costs.

Please allow up to 3 weeks for your return to reach us. Once received, refunds are processed within 2–5 business days, and may take 5–10 business days to appear in your account.

Unfortunately, we’re unable to accept returns or exchanges on opened products, or items no longer wanted by the customer. If your order was placed through a retailer or TikTok Shop, please contact them directly for returns.

For any questions or support, feel free to reach us at beauty@byellie.co.uk or through the Contact page on our website.