Do I need to set up an account to make an order?

No. If you do not wish to set up an account with us, we have the option to checkout as a guest. All you'll need is your contact and shipping information at the checkout.

I'm having trouble signing into my account, what should I do?

Please try resetting your password initially. If you’re still experiencing problems please contact us at beauty@byellie.co.uk, or by using the form on our Contact page, and we will be happy to help.

How do I reset my password?

If you can't remember your password, we'll need to reset that for you. Please contact us at beauty@byellie.co.uk, or by using the form on our Contact page with the subject heading "Password Reset", and we will be happy to help. 

How can I access my wish list?

To access your wish list, please make sure you’re logged in then click on the ‘wish list’ icon. 

Is my personal information kept private?

Yes, in accordance with the new and updated Data Protection Act, your personal information is kept secure. To read more about our privacy policy please see here. 

How can I remove my personal information from your database?

If you wish for your personal information to be removed from BYELLIE database, please email us at beauty@byellie.co.uk or by using the form on our Contact page, with the subject heading "Remove Personal Information", and we will be happy to help.  

How do I unsubscribe from your newsletter?

Click unsubscribe at the bottom of any newsletter or email you receive from us, alternatively email us at beauty@byellie.co.uk or by using the form on our Contact page, with the subject heading "Unsubscribe" and we will help you with this.